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National Manual Services

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How do I get access to National Manual Services?

Access to National Manual Services will need to be enabled for your CITEC Confirm account.

You can request access by completing the Request for Access Form available on the National Manual Services Menu. Simply select 'Request Access to Manual Services' and complete the required fields.

Once the Request for Access has been processed you will have access to the following services:

  • National Manual Services
  • National Settlement Services
  • NSW Electronic Contract of Sale (eCOS)
  • NSW OSR Electronic Duties Return (EDR)
  • NSW OSR Land Tax and Valuation Certificates
  • QLD Settlement Notice Lodgement
  • Verification of Identity - ‘VOI Your Clients’
  • Court Filing – Manual Services*

*Access to eFiling services is not included, and must be applied for separately by jurisdiction.

If your account is already set-up to access any of the above Services, then you do not need to complete another Request for Access form.

An Invoiced account with CITEC Confirm is a requirement to be granted access to these services.

If you are unsure whether your CITEC Confirm account is Invoiced or Pre-Pay, or you would like to set up an invoiced account, please contact the Confirm Service Centre on 1800 773 773 or at confirm@citec.com.au.


What can I order through Manual Services?

You can order a range of services that require manual processing, including requesting stamping and lodgement of documents, lodgements at ASIC and manual court filing in a number of court jurisdictions.

You can also use the ‘Other’ option to request services outside these categories, for example a change of address with a Body Corporate.


How do I place a Manual Service Order?

To order a manual service, click Order Manual Services from the National Manual Services Menu. The Create Manual Service input screen will open in a new window. Enter the details required; all mandatory fields are marked with a red asterisk *.

Once you have entered the information required to place your order, click the Submit button.

An Instruction Sheet will be generated, for you to print and attach to your documents to be sent to our Manual Services partner, GlobalX. The postal address is located at the bottom left of the Instruction Sheet. You can also print the Instruction Sheet from the Print button onscreen.


How do I search for and track my Manual Service Orders?

Your manual service orders can be accessed via the Lookup Your Manual Service Orders menu link.

To search for an existing order, select Lookup Your Manual Service Orders from the National Manual Services Menu. On the Manual Services search screen enter your search criteria and click Apply Filter to conduct the search. Any manual service orders found will display onscreen. Simply click the Order No. link in the results table to view the details.


When are Manual Services billed to my account?

Manual services are billed on completion of the service. The transactions will be available via your Confirm usage report once the items have been billed.

To view a usage report for your Confirm account, go to the Reports link on the Confirm menu at the top right of the Confirm screen. Select either Daily or Monthly usage report, depending on your requirements.

You can view the billing details for a completed manual service through the Billing tab on your manual service order. From the National Manual Services Menu go to Lookup Your Manual Service Orders to locate the order, and then go to the Billing tab to view the billing details.


How do I retrieve any results stored online?

Go to View My Results (intelli-Doc). The intelli-Doc screen will display. You can search for documents using the date range, Keyword and File Reference search fields.

Documents in intelli-Doc can be emailed or saved to another location using the Email and Save buttons.