How do I get access to these services?

If your account doesn’t have access to these services, a Request for access screen will show when you attempt to use a service. Simply complete this form.

You’ll receive an email from our Customer Service Centre once access has been enabled.

I’m getting an error message when I try to access a service

If you’re receiving an error message, please contact us on 1800 773 773 or at confirm@citec.com.au.

What information will I get from a NSW land tax clearance certificate?

A NSW land tax clearance certificate shows the following details for a property:

• land description
• land address
• taxable land value
• whether tax is charged on the property (‘not clear’) or no tax charged (‘clear’).

View a sample land tax clearance certificate.

How long are the certificates valid for?

Certificates are only valid for the calendar year of issue. For example, a certificate you order during December will expire on 31 December of that same year.

How do I retrieve my results and track the status of certificate orders?

To retrieve and track the status of your certificate orders:

1. Select ‘Check Status of Orders (intelli-Doc)’ on the NSW Land Tax and Valuation Certificates menu.
2. The intelli-Doc screen will display. You can search through orders, track their status, review errors and retrieve certificates for completed orders

To search for orders, use the date range, keyword and file reference fields.

You can also email or save documents.

Why has my certificate been delayed?

Certificates are delayed when Revenue NSW can’t find an exact match for a property and need to review the information. In these cases, your order will have a status of ‘Pending’ when you view via ‘Check Status of Orders (intelli-Doc)’.

You’ll receive the certificate as soon as it becomes available.

How long will my delayed certificate take to process?

Delayed NSW land tax clearance certificates typically take up to a week to process, but they may take longer.

If Revenue NSW can”t produce a certificate, the status of your order in ‘Check status of orders (intelli-Doc)’ sets to ‘Review’. The related document will detail the error message that returned.

How can I prevent my requests from being delayed?

Ensure that the information you provide is accurate. Common causes of delayed requests are incorrect spelling of address details and incorrect title references.

Can I search on more than one lot in a strata plan at a time?

Yes, you can include up to three lots with the same owner in a single strata plan application to return a single clearance certificate.

For example, one unit and two garages can be treated as a single search.

How do I search on a joint tenancy or tenancy in common?

Where more than one proprietor exists, vendor or purchaser, you must enter each individual separately in the ‘Party details’.

For example, if Tom and Betty Smith are joint tenants of a property, you should enter two parties: Tom Smith as a vendor and Betty Smith as a vendor. To enter a single vendor called Tom and Betty Smith is incorrect.

What if the property has been subdivided recently?

The subdivision fields allow you to enter up to 30 original or past land descriptions. The title reference fields are mandatory if you’ve entered subdivision details.

What is the land tax threshold?

Land tax is calculated on the value of all the taxable land you own above the land tax threshold.

For more information, please read the Revenue NSW Land tax page.

Do the certificates show the value of the land tax owing?

No, the value of the land tax owing is a matter of privacy for the property owner.

If a ‘not clear’ certificate is issued, the owner needs to determine the amount outstanding.

Can the value of the land tax be calculated from the information on the certificates?

Yes, persons with an interest in property land values (for example, valuers and accountants) can determine what tax is payable on a parcel of land. Specifically, they can use the tax calculation information material on the valuation certificate.

This material is updated on 1 January each year to reflect the current land tax.

Do I need to enter a valuer general property ID?

If the property has a strata or deposited plan, you can enter the title reference under land descriptions. Click ‘Add’ and the title reference field displays.

If the property plan isn’t a strata or deposited plan, you’ll need to enter the valuer general property ID. The property ID details are on:

• notice of valuation for the property
• land tax assessment.

What information will I need to order a vendor land tax clearance certificate?

You need extra information in the vendor party details for foreign and Australian individuals, and companies.

You may wish to have this information before you order your land tax clearance certificate.

Individuals

Australian individual

You must provide:

• date of birth
• tenancy type (sole owner, tenants in common or joint tenants)
• ownership percentage.

Foreign individual

You must provide:

• country of citizenship
• country of tax residence
• passport number or overseas identifier/s
• tenancy type (sole owner, tenants in common or joint tenants)
• ownership percentage.

If available, you must also provide:

• visa number, subclass , and expiry date
• Foreign Investment Review Board application number.

Organisations

Australian company, superannuation fund or government organisation

You must provide:

• Australian Company Number, Australian Business Number, or Australian Registered Body Number
• tenancy type (sole owner, tenants in common, or joint tenants)
• ownership percentage.

Foreign company, superannuation fund or government organisation

You must provide:

• country of incorporation
• country of tax residence
• overseas registration number
• tenancy type (sole owner, tenants in common, or joint tenants)
• ownership percentage

If available, you must also provide:

• overseas identifier/s
• Foreign Investment Review Board application number.

This extra information is only required for vendor land tax clearance certificates. You don’t need extra information for other purposes of enquiry.

What is an overseas identifier?

An overseas identifier is the unique identifier allocated to a foreign individual in their country of tax residence for identification purposes (for example, tax identification number).

Other overseas identifiers can be any unique identifier for that individual or company in their country of tax residence.

You only need to enter the number, not the name of the identifier.

What is a Foreign Investment Review Board (FIRB) application number?

The FIRB application number is received when originally buying the property.

If an application number exists, you must enter it in for foreign individuals and companies.

You should enter it regardless of whether an exemption was given.

Our Customer Service Centre is here to help you between 8:00 am – 5:00 pm, Monday to Friday.

Phone	1800 773 773
Email	confirm@citec.com.au