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Frequently asked questions

Following are some general questions and answers for clients experiencing difficulties when connecting to CITEC Confirm.


Q. I've forgotten my password. How do I reset it?

Submit a password reset request here

We will contact you with a new password once we have processed your request.

Please note that password resets can only be performed during business hours (08:00am - 06:00pm AEST, Mon - Fri). Any requests received outside of these hours will be processed as a priority next business day.


Q. What is required to use CITEC Confirm?

To use CITEC Confirm you need a connection to the internet, the capacity to connect to a HTTPS web site and a web browser.

You will also need a credit card to add funds to your account, before performing any searches.


Q. Why do I get Error 11 when I try to login or register?

It is likely that cookies have not been enabled on your browser. Check your browser help for instructions on how to enable this feature.


Q. Why do I get a blank screen when I try to login or register?

Your browser may not have SSL3.0 enabled. Check your browser help for instructions on how to enable this feature.


Q. Why do I get Proxy Setting Errors?

You may have a proxy setup in your browser that is incorrect for connecting to a Secure (HTTPS) web site. Within your web browser you will need to either:

  • Remove the entry which makes you use a proxy server for HTTPS/Security.
  • Enter a valid proxy. (Contact your ISP or Network Administrator for details.)

Q. Why do I get Firewall Errors?

Your corporate firewall may not be configured for connecting to a secure (HTTPS) web site. You need to contact your firewall administrator and ask them to allow access to our site. Your administrator should contact us for the required details.


Further information

Please contact CITEC Confirm Customer Service on 1800 773 773 if you continue to have problems logging in.